Terms & Conditions

Effective Date: 24-05-2024

Introduction

Welcome to Passport Paradise Pvt Ltd (“we,” “us,” or “our”). You are highly valued customer, and we look forward to giving you a best experience by hosting you as our guest for the trip. These booking condition, together with privacy policy as well as any other information we have provided (including but not limited to details in our brochure or on our website) forms contractual obligation governing your participation on our excursion/ Trip. This is also a legal document creates a contractual relationship between us after reading this agreement and making booking signify your acceptance to the terms and conditions found herein below to be read in conjunction with online reservation forms and such other application documents available on the portal or filled in person all of which constitute the entire agreement between you and Passport Paradise Private Limited, a company registered in Mumbai, India with registration no. [U52291MH2024PTC425805] and having registered office at WEWORK VASWANI CHAMBERS, 2ND FLOOR, 264-265, DR ANNIE BESANT RD, MUNICIPAL COLONY, WORLI SHIVAJI NAGAR,WORLI, MUMBAI, 400025.

These Terms and Conditions (“Terms”) govern your use of our website [https://www.thepassportparadise.com/], services, and any related interactions. By accessing or using our services, you agree to comply with and be bound by these Terms.

Please review these conditions carefully as they outline mutual obligations and right concerning your booking with Passport Paradise Pvt Ltd.

By confirming your booking, the preliminary individual name on the reservation performs on behalf of all the participant listed that;

1. He/she has read and understood these booking conditions along with any general information provided on the website or promotional material and agrees to abide by them.
2. He/ She acknowledges and accepts the inherent risks associated with adventure travel.
3. He/ She consents to our processing the personal data in line with our privacy policy, he/she is authorised to disclose the personal details of everyone included in the booking including the sensitive information like health conditions disability and dietary needs.
4. He/she declares that no participant has any preexisting medical conditions and disability that mean with their active participation in the trip. If this is not the case he/ she agrees to consult with us before making the reservation so that we can determine suitability of planed travel arrangements, if possible.
5. He/she accepts the financial responsibility of making all the payments for the booking on behalf of everyone named on the reservation. These terms ensure all participants are adequately prepared and meet the necessary conditions for their upcoming travel with The Passport Paradise. There is any concern on questions about these conditions encourage open communication to ensure a clear understanding and remarkable travel experience.
6. If for any reason the visa is refused, then the cancellation and refund policy will follow.

Services:

We curate unique group travel holidays vacation for an invite only community of people from various backgrounds and professions, to connect, vibe & discover the world together. Our trips are designed to create a community of people to enable friendships you in an experience which is never before endured.

Eligibility:

You and or all participants, must be at least 18 years old and capable of entering into a legally binding agreement to use our services as per the Indian Contract Act, 1882. By using our services, you represent and warrant that you meet these eligibility requirements.

Bookings, Payments, Cancellation:

4.1. Booking Process:

1. All bookings are subject to availability and confirmation. By making a booking, you agree to provide accurate and complete information. To secure a booking, you must pay a deposit ((non- refundable) “Deposit” or make full payment if the booking is made within [ 60 ] days of a start of your trip or at such an earlier a stage as is advised to you at the time of booking. Any flights to the destination should be booked only once we give you a confirmation email to book the same.
2. When you submit your booking request, it will be treated as only provisional and is not confirmed booking. Your booking is accepted and becomes definite only from the day when a confirmation email is sent by us.
3. Once you have paid your deposit and we have confirmed your booking, post this your booking stands confirmed and your booking deposit will stand non-refundable under all circumstances.

4.2. Payments:

1. We accept various forms of payment, including credit/debit cards and online payment gateways. All payments are processed securely.
2. In addition to the payment of the trip you are required to pay 5% GST per person plus refundable 5% TCS up to INR 7 Lakh, 20% TCS thereafter. (The threshold of INR 7 Lacs for LRS is qua remitter – Declaration to be submitted by the buyer of overseas tour program package to Passport Paradise Pvt Ltd).

4.3. Cancellations and Refunds:

1. If we do not receive any balance in full end on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out cancellation policy will become payable.
2. For cancellation and refund please refer to the specific terms provided at the time of booking and terms provide in our Cancellation Refund Policy available at our website. We reserve the right to charge cancellation fees as per our policy.

Published Rates, Dates and Itineraries

1. Passport Paradise Pvt Ltd at their discretion reserve the right to change the itineraries without prior notice of various factor including but not limited to safety, weather, mechanical breakdown, unforeseen emergencies or even due to minimum group size. You understand that all rates for trip, transportation, accommodation and other services are based on the tariffs and exchange rate in effect at that time of printing of the price list for said trip are subject to increase without prior notification in the event of the change is therein.
2. The most up to date pricing for our trip is available on our website, calculated based on the current exchange rate and reflecting variations across different currencies such as INR, USD AED etc.. Prices are subject to change due to fluctuation of exchange rates variation in taxes or changes in transportation and fuel cost. Our advertised trip prices are also subject to regional exchange seasonal adjustments and may vary based on the demand of and the market condition.
3. When you book and pay the required deposit, the price quoted at the time is fixed, regardless of any later price change. If the price goes up after your booking, you won’t be affected unless it increases by more than 5 % of the total trip cost. You will be charged in accordance to the subsequent price increase. However, if the price decreases after your booking, that reduction won’t be applied retroactively.
4. In the event of significant cost adjustments necessitated by factors beyond our control such as fuel price hikes, increase taxes or fees imposed by 3rd parties or changes in cost from our transport and accommodation providers, we reserve the right to pass these costs on to you. However no price adjustments will be made within [ 30 ] days of your trip start date.
5. Promotional offers, including discounts and early booking incentives, are applicable at the time of booking and cannot be transferred to future bookings or applied retrospectively. If you transfer your booking to a different Trip that also offers an early booking discount, and availability allows, the discount will apply; otherwise, it will not carry over.
6. Any price adjustments downward due to the aforementioned factors that occur after your booking will result in a refund to you, less an administrative fee, except in the last 30 days before departure, during which period no refunds for price adjustments will be made.

Your Obligations

1. Information: You agree to provide accurate, current, and complete information during the booking process and to update such information as necessary. Participants are responsible for providing accurate information during the booking process, including personal details, medical conditions, and special requirements. Passport Paradise Pvt Ltd relies on this information to make appropriate travel arrangements and cannot be held liable for any issues that arise from incorrect or incomplete information provided by participants.
2. Compliance: You agree to comply with all applicable laws and regulations, including but not limited to, data protection laws in India including obeying law of the land and the rules of the local region of the exploration.
3. Travel documents: You must ensure that all travel documents are obtained before the start of the trip, you must be in possession of all valid travel documents prior to and during the entire trip such as flight tickets, visa, vaccination certificate and all other health related documents. It is crucial to have a passport valid for at least six months beyond the date of your Trip conclusion. Visa requirements vary by destination and nationality, and it is your responsibility to secure all necessary visas prior to departure. Additionally, some trip may require specific vaccinations or health precautions; you are required to undertake all necessary medical preparations and provide proof of vaccinations where mandated by international health regulations or by the travel destinations. You agree to procure and book the flight advised by the us including valid travel visa independently and share the copies of the same with us prior to start of the trip.
4. Insurance: We recommend that you should purchase a good travel insurance policy that includes but not limited to emergency medical evacuation, cancellation, interruption coverage and baggage loss protection, as well as additional cover for the exigencies. You are requested to state the insurance policy details policy number and international phone numbers provided by the insurance company to contact should there be an emergency. You are responsible for any and all cost that may arise for medical evacuation in the event you claim to but do not have a medical evacuation coverage you will be required to cover all medical evacuation expenses on your own medical and health issues. Travel insurance is mandatory for participation in our trip. You must secure comprehensive travel insurance that covers medical expenses, injury, death, repatriation, cancellation and curtailment. Ensure your policy covers all activities listed as part of the trip you are booking. You should carry proof of your insurance with you during your trip. Passport Paradise Pvt Ltd is not responsible for any costs incurred due to lacking adequate insurance.
5. Physical credentials and medical qualification: You must ensure that you are in good, health and physical condition and physically capable to join in the trip, If you have any requisition with respect to physical or health condition, you must disclose the same so that it will help us to determine whether you are fit to join our trip. If you have health issue in high altitudes or if you are easily susceptible to altitude sickness or have difficulty in breathing at higher elevation or such related health issues you must inform us while confirming booking or as soon as possible if the same is developed after the booking is confirmed. if you suffer any medical condition either physical or mental including allergies that might impact your travel, you must consult with your physician before participating and must advise us of your condition and associated medical needs immediately. We reserve the right not to accept and or cancel your application based on the medical and health related issues. If you require a medical assistance while on the trip, the crew will provide aid within their mean and will take help of the available doctor, The advice of the attending doctors should be final and if you reject the decision of the doctor, we or any of the staff or trip guide will not responsible for any consequences and expenses. You are required to carry doctor’s prescription while carrying medicine prescribed during the trip.
6. Social and Moral behaviour: In adherence to social and moral standards, it is imperative to heed the instructions and guidelines provided by our local guides and crew. Compliance with safety protocols is non-negotiable, and it is expected that you conduct yourself with appropriate decorum and respect towards our representatives, crew, fellow participants, and local guides. Please be advised that we reserve the right to disembark any participant at any time, without recourse to refund or reimbursement, should they exhibit hostile or disruptive behaviour, or demonstrate disregard for the welfare of other passengers, crew members, wildlife, or fail to adhere to the terms outlined herein. Additionally, participants are encouraged to contribute positively to the group dynamic, and any disruptive behaviour that detracts from the overall experience of fellow participants will not be tolerated. Passport Paradise Pvt Ltd retains the right to remove any participant from the trip if their behaviour is deemed detrimental to the smooth operation of the trip, without entitlement to a refund.
7. Special diet: If you have any special dietary need, you are required to inform in additional dietary requirements in advance while booking, every effort will be made to cater such request within the reasonable means subject to availability of requested product in the respective region.
8. Prohibited items: You are required to adhere to the travelling rules in conjunction with international law and local law which prohibits the traveller to carry any object or material of any nature that may be considered dangerous to the security of aircraft, travellers and public including but not limited to any explosives, weapons, inflammable or sharp object. Kindly go though the website of the airline and destination, to have absolute clarity on the forbidden items and restriction of good which are location /country specific.
9. Unlawful material: We strictly disregard transport or use of any unlawful material and or substance, illegal drugs including certain banned medicines which are forbidden being used and or consumed or carried by any traveller. The penalties of such substance are very high. If any such substance is found in the possession of any trip member, he or she will be immediately dropped out of the trip without any refund and such person may be subject to arrest or prosecution under the local law where such drugs are confiscated and shall indemnify Passport Paradise Pvt Ltd towards any claim or proceeding in this regards.
10. Compliance with Local Laws and Customs: You are expected to comply with all local laws and customs of the destinations visited during the Trip. Passport Paradise Pvt Ltd will not be responsible for any breach of law or custom you or otherwise. Information on local laws and customs is available upon request and are also to read on the respective website and should be reviewed and respected throughout the journey. We comply with all applicable national and international regulations governing travel and tourism. Please be aware that travel in certain regions may be affected by local conditions, restrictions, or regulations, including those imposed due to political situations or health emergencies such as pandemics and war.
11. Exploration and Risk: By booking with Passport Paradise Pvt Ltd, you acknowledge that the nature of exploration travel is new and may involve risk. You are expected to understand the potential challenges and risks involved in such travel, including ecological elements, physical exertion, and local conditions that might be considerably different from those at home. You must prepare yourself adequately and follow the guidance provided from time to time while booking and during the trip.
12. Environmental Responsibility: The Passport Paradise is committed to sustainable and responsible travel. You are required to respect local environmental guidelines and restrictions, strive to minimize their ecological footprint, and avoid any actions that could damage the natural or cultural landscapes visited during the trip. This includes adhering to rules about waste disposal, interaction with wildlife, and respect for community traditions and landmarks.
13. Itinerary Changes: Sometimes local conditions or consequences may demand changes to the planned itinerary. While Passport Paradise Pvt Ltd will make every effort to operate trip as advertised, we reserve the right to make last-minute changes for the safety and comfort of our participants. This could include altering accommodation, transport methods, or even the itinerary sequence. Participants will be informed of such changes as soon as practicable.
14. Travel Advisories and Local Laws: Participants are advised to familiarize themselves with the travel advisories issued by their government and the local laws and customs of the destinations included in their Trips. Passport Paradise Pvt Ltd provides general guidance, but it is the participant’s responsibility to ensure they are compliant with international travel advisories and local regulations.
15. Emergency Contact and Support: Passport Paradise Pvt Ltd provides with emergency contact numbers and support details before the commencement of the trip. It is important to keep these contact details handy throughout your travel for any immediate assistance required. Similarly, you must provide emergency contact details of you immediate relative or friend who needs to be contacted in case of emergency by us.
16. Third-Party Services: We have planned certain services through third-party service providers (such as local guides, activity providers, or transportation services), such services are subject to the terms and conditions of the respective service providers. While Passport Paradise Pvt Ltd carefully selects its partners, it cannot assume liability for actions or omissions of such third parties.

Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to our collection and use of your information as described in our Privacy Policy.

Intellectual Property

1. Ownership: All content, trademarks, and other intellectual property displayed on our website and through our services are owned by or licensed to us.
2. Restrictions: You are prohibited from using any content or intellectual property for commercial purposes without our express written consent.
3. Photography: We reserves the right to take photographs or video during the trip or part thereof and use the such photography, clips, videos and recording for promotional and commercial purpose by confirming to join the trip with us, you agree to allow your image to be used by us without any compensation and or consent. if you prefer that your likeness not to be used you must notify us in writing while confirming the trip. Copyright of all photographs video and related material created by you shall belong to you as your creation and you agree to grant us as unconditional, non -exclusive, worldwide irrevocable license to use any trip material provided to us in any media for following limited purpose editorial use and promotion.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other tangible or intangible losses, personal injury resulting from:

1. Your use or inability to use our services.
2. Any unauthorised access to or use of our servers and/or any personal information stored therein.
3. Any interruption or cessation of transmission to or from our services.
4. Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.
5. Participation in any adventure or activities during the trip

Indemnification

You agree to indemnify, defend, and hold harmless Passport Paradise Private Limited, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees arising from your use of our services or violation/ breach of these Terms and condition agreed herein.

Inability to Perform and Force Majeure

We should not be liable for debacle or inability to perform the trip for the reason of strikes, industrial action, war, riots, act of terrorism, civil commission, bad weather conditions, act of god, inability to obtain supplies and other circumstances beyond its control, including answering any distress call. We may, due to circumstances of force majeure, or unexpected event, vary the time of the day of departure of its trips or alter trip program and itineraries without advance notice for the above mentioned reasons. These reasons include but are not limited to changing weather and force of the nature, wildlife nesting habits, the safety of its trip participants and crew, the discretion, rules, regulation and legislation of the local region or local government and any technical reasons, Under such circumstance we shall be under no obligation whatsoever to provide substitution, replacement of services or refund to the trip participant so affected.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

The Passport Paradise
WeWork Vaswani Chambers,
2nd Floor, 264-265, Dr Annie Besant Rd,
Municipal Colony, Worli Shivaji Nagar,
Worli, Mumbai, India
Pincode: 400025
admin@thepassportparadise.com
+91-9090947474

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.